Customer Service & Support
Your Satisfaction, Our Priority
Lead qualification
Analysis and qualification of incoming requests to efficiently guide each prospect to the most suitable solution
Coordination with the Sales Department
Close collaboration with the sales teams to ensure consistency of offers, commitments, and timelines.
Customer follow-up
Personalized support at every step: information, assistance, case follow-up, and customer feedback.
Database update
Ongoing management and updating of client information to ensure smooth communication and accurate service.
Claims Management
Quick and structured handling of all complaints, with tailored solutions and follow-up until full resolution.
Multilingual support (FR / EN / AR)
A multilingual team at your service to facilitate interactions and ensure clear communication, whatever your language.
